Privacy Policy

Welcome to Art Fireplace Co., Ltd. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. INFORMATION WE COLLECT

We collect information that identifies, relates to, or describes you (“Personal Data”):

Contact Data: Name, email address, phone number, and company name.

Business Context: Your industry, job title, and specific fireplace product requirements (e.g., manual/automatic models, dimensions).

Transaction Data: Details about products you have inquired about or purchased from us.

Technical Data: IP address, browser type, time zone settings, operating system, and information about how you use our website (collected via cookies and tracking pixels).

2. HOW WE USE YOUR INFORMATION

We use your data based on Legitimate Interests and Contractual Necessity:

To Provide Services: Processing inquiries, shipping products, and providing technical support for our fireplace systems.

Marketing Communications: With your explicit consent, sending updates about Art Fireplace new arrivals, industry exhibitions, and promotions.

Advertising & Analytics: Improving our ad campaigns on Google Ads, Meta, and Bing Ads to ensure you receive professional content relevant to your interests.

Lead Optimization: Analyzing the quality of inquiries to improve our customer service response times and accuracy.

3. DATA SHARING & DISCLOSURE

We do not sell your personal data to third parties. We share information only with:

Service Providers: Logistics partners (for shipping), secure payment gateways, and CRM providers (e.g., HubSpot).

Legal Obligations: When required by law to comply with a subpoena or similar legal process.

4. COOKIES AND TRACKING

Our website uses cookies to distinguish you from other users. This helps us provide a better experience and improve our site. You can set your browser to refuse all or some cookies, but some parts of the site may become inaccessible.

5. YOUR LEGAL RIGHTS

Depending on your location (such as the EU or California), you have rights under data protection laws:

Request Access: Obtain a copy of the personal data we hold about you.

Request Correction: Correct any incomplete or inaccurate data.

Request Erasure: Ask us to delete your personal data.

Object to Processing: Opt-out of direct marketing at any time via the “Unsubscribe” link in our emails.

To exercise these rights, please contact us at [email protected].

6. DATA SECURITY & RETENTION

We implement appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We retain your data only for as long as necessary to fulfill the purposes we collected it for, including legal or reporting requirements.

7. INTERNATIONAL TRANSFERS

As a global manufacturer based in China, your data may be transferred and stored outside of your home country. We ensure all such transfers follow applicable data protection laws to maintain the security of your information.

8. CONTACT US

If you have questions about this Privacy Policy, please contact:

Art Fireplace Co., Ltd.

Address: [D218,China-Europe E-Commercial Mall,Lecong Town,Shunde,Foshan,Guangdong,China]

Website: [https://www.art-fire.com/]

Email: [[email protected]]